Managerial Level - Communication Course

Good communication skills can help to improve customer satisfaction, because it demonstrates that you know how to listen to their queries, value their suggestions and convey messages in a clear and understandable manner. This makes your customers more loyal and eventually your hospitality business will flourish.

Communication is an act of conveying information from one individual or group to another using symbols, signs or semiotic rules that are mutually understood.

Good communication skills can help to improve customer satisfaction, because it demonstrates that you know how to listen to their queries, value their suggestions and convey messages in a clear and understandable manner. This makes your customers more loyal and eventually your hospitality business will flourish. It is also equally important to communicate with members of your team.

Communication is particularly important in the hospitality industry, since it involves a lot of interaction between people. It is a fast-paced industry. Customers expect exceptional cleanliness and quality when they stay in a hotel, or when they dine at a restaurant. This would be impossible without proper communication among the staff about what the customer expects from the service.

For example, if the customer wishes to check into a hotel and it has not been communicated to him clearly, then he will not know where and how to get into the hotel room. This proves that communication is necessary.

In this course, you are going to learn exactly that.

 

Instructor
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Matthew


Price
About Us

This is created to help hotels upgrade their staff knowledge to improve overall hotel productivity and profit.